Privacy Policy

Yellow Card understands the importance of privacy for our users and only collects the information which is necessary. We understand the importance of safeguarding information stored on our servers or network, or that is intended to be stored, which pertains to an individual. This information, referred to as "Personal Data," includes any data that relates to an identified or identifiable natural person (also known as a data subject). Protecting the privacy and confidentiality of Personal Data is a core principle of our business operations.

This Privacy Policy describes how Yellow Card ("Yellow Card," "we,""us," or “our”) collects, uses, stores, shares, and protects your information whenever you use the Yellow Card Site (www.yellowcard.io web.yellowcard.io), a Yellow Card mobile application, any Yellow Card API directly or through a third-party application, or buy a Yellow Card product (collectively, "Yellow Card Site” and “Services”). This Privacy Policy forms part of the relevant Yellow Card User Agreement that applies to you. Terms defined in the User Agreement apply equally herein unless indicated otherwise. Our Services are offered via operating subsidiaries of Yellow Card Financial Inc and vary depending on your jurisdiction, including but not limited to;

Yellow Card consists of various legal entities. In this context, the controller of your personal data is the legal entity that determines the "means" and "purposes" of any data processing activities it performs. 

This Privacy Policy is designed to address regulatory requirements of the jurisdictions in which Yellow Card offers its Services, including the General Data Protection Regulation (“GDPR”), as enacted by the European Commission. The Policy outlines the steps we take to ensure the security and confidentiality of Personal Data. It details the types of information we collect, how we use that information, and the circumstances under which we may disclose it to third parties.

 Our Privacy Policy is subject to change, so please review it from time to time. If we make a major change, it will become effective when Yellow Card posts the revised Policy and notify you by email or by means of a notice on the Yellow Card Site. Yellow Card will revise the date at the top of the Privacy Policy to indicate the updated version.

By using and/or continuing to use the Yellow Card Site and Services, it means that you understand and agree to our policies, practices and any subsequent changes made in this Privacy Policy.

INFORMATION WE COLLECT

Information You Provide.

We collect the information you provide to us directly when you use the Yellow Card Site and our Services for the purposes of performing the User Agreement and to set up and manage your Account. The information you provide directly to us include, but is not limited to, your name, email, phone number, date of birth, address, password, digital currency public key, government identification number, etc.

If you wish to link a bank account or other payment method, you may provide Yellow Card with your account number, routing number, bank card number, IBAN no. or other related account information. As Yellow Card expands to add additional services and features, you may be requested to provide additional information. When we deem it necessary for legal purposes (e.g., to verify your identity and comply with “Know Your Customer” obligations), or other reasons, Yellow Card may prompt you to provide additional contact information, biographic information, identity number or government-issued information, including a tax ID number or financial information.

Where you are unable to provide the required information, you will be unable to access our services.

INFORMATION COLLECTED AUTOMATICALLY

When you use the “Yellow Card Site” and “Services” in accordance with the User Agreement, the following information is collected automatically: 

Location.

With your permission, Yellow Card may collect your precise geolocation information and device location in order to offer you location-based services, such as a map of relevant service providers in your area.

Transactions.

Yellow Card collects information about your transactions and payment activity on the Yellow Card Site and Services, including the amount, time, date, recipient wallet, and type of trade.

Device.

Yellow Card collects information about the device you use to access Yellow Card Site and Services, including language, type of device, operating system, mobile phone number, mobile network, and other device identifiers. Yellow Card also logs information about your activity on Yellow Card Site and Services, such as access times, pages viewed, other pages visited, and IP address.

Cookies.

When you access the Yellow Card Site and Services, like most websites and apps, we use cookies or other tracking technologies to collect information. Cookies are small data files placed on your computer or other devices that allow Yellow Card to identify you as a Yellow Card customer and customize the Yellow Card experience.Cookies are used on the Yellow Card site for the following purposes:

• To maintain the technical accuracy and continuity of your session between the service server and your device.
• To optimize the website's usability and adjust its display on your device.
• To ensure the security of your use of our services.
• To collect statistics on website visits, helping us improve the structure and content of our services.
• To display advertising content that is tailored to your preferences. There are two types of cookies used on the site for this purpose: "session" cookies and "persistent" cookies.
• Session cookies are temporary files that are automatically deleted when you log out of the service, leave the website, or close your browser.
• Persistent cookies are stored on your device for a specified period or until you delete them. These cookies are only placed on your device with your consent.

Please note that:

• By default, most internet browsers accept cookies. However, you can change your browser settings at any time to block cookies automatically or to be notified when cookies are placed on your device.
• Detailed information on managing cookies is available in the settings of your browser.
• Restricting the use of cookies may negatively impact the functionality and continuity of the services provided on the website. Cookies stored on your device may also be used by advertisers or business partners working with Yellow Card. Cookies are considered personal data only when linked with other identifying information provided by the user while using the service.

INFORMATION WE COLLECT FROM OTHER SOURCES

Our site uses technologies of third-party partners to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and share with you advertisements about the [products and/or services] that are likely to be of more interest to you. Specifically, these partners collect information about your activity on our site(s) to enable us to:

• measure and analyze traffic and browsing activity on our site(s); 

Our partners may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason, you can use the following third-party tools to decline the collection and use of information for the purpose of serving you interest-based advertising:

• The NAI's opt-out platform: http://www.networkadvertising.org/choices/ 
• The EDAA's opt-out platform http://www.youronlinechoices.com/ 

The DAA's opt-out platform: http://optoutaboutads.info/?c=2&lang=EN 

INFORMATION FROM THIRD PARTIES

Yellow Card may collect information on you from third-party services, including, but not limited to, nonpublic personal information from identity verification sources or public databases.

RIGHTS OF THE DATA SUBJECT

Regarding the personal data we collect about you, as a data subject, you have the following rights:  

a) to be informed of the use for which your personal information would be used for;  

b) To access your personal information in our custody;  

c) To object to the processing of all or part of your personal information;  

d) To correct any inaccurate or misleading information;

e) To request data portability;

f) To withdraw your consent at any time; and 

g) To request the deletion of any false or misleading information.

USE OF INFORMATION

Information we collect may be used in the following ways:

• Improve and provide a full range of Yellow Card Sites and Services;
• Provide information, such as customer service, notifications, and security notices;
• To detect and prevent fraud and crime; 
• To detect and prevent money laundering;
• To comply with applicable regulatory requirements;
• Send you important information, such as changes in terms, conditions, and policies and/or other administrative information;
• Perform any actions for which we have obtained your consent.
• Personalize, manage, and improve Yellow Card Site and Services;
• Combine your information with information obtained from elsewhere and others in order to help Yellow Card understand and improve your needs and personalize and improve the Yellow Card Site and Services and our advertising efforts;
• Verify your identity and/or location in order to allow access to your accounts, conduct online transactions, secure your personal information, and in order to prevent fraud and illegal or unauthorized activity, enforce our user agreements, and comply with laws and regulations in the Country where the transaction took place;
• For business purposes, including data analysis, audits, developing and improving products and services, enhancing Yellow Card Site and Services, identifying usage trends and determining the effectiveness of promotional campaigns;
• Resolve disputes and troubleshoot problems;
• Respond to your inquiries and fulfill your requests;
• Direct marketing and promotional offers on behalf of Yellow Card, its partners and associates, including via SMS and email; and
• Fulfill any other purpose for which the information was collected. Yellow Card will never sell or rent your personal information to any third parties. We will only use or share your information according to the terms of this Policy and for Yellow Card's own information processing.

PROTECTION & STORAGE OF INFORMATION

The protection and security of your personal information are important to us. Yellow Card protects your information, including any non-public personal information that can be used to identify you, such as your government-issued ID number, by using reasonable physical, technical, and administrative security measures. This includes limiting access to your information to employees with only information they need to know to reduce the risks of alteration, disclosure, loss, misuse, and unauthorized access. All of our procedural safeguards are designed to comply with generally accepted standards, applicable laws and regulations. Yellow Card will store and protect your information securely during and after the life of your Yellow Card account in compliance with our legal obligations and policy. If you have any questions or concerns about our security measures, you may contact us through our Support Page.

SHARING OF INFORMATION

Yellow Card may share the information we collect from you with third parties to perform tasks necessary for delivering certain services to you and/or as part of our efforts to prevent and investigate fraud or other criminal activities. These third parties will be contractually obligated to safeguard your data in accordance with our Privacy Policy. The categories of recipients include:

• Third-party fraud prevention and identity verification service providers in order to prevent fraud and confirm the validity of the information provided against public records. By using Yellow Card Site and Services, you understand that these service providers may retain and use your information to perform services for Yellow Card and improve their own services, solely related to identity verification and fraud prevention services.
• Service providers performing financial, legal, or technical audit of Yellow Card's operations, legal services, marketing, payment processing and other services on our behalf, sometimes related to the analysis and improvement of the Yellow Card Site and Services experience. 
• Service providers for marketing purposes where you provide your consent; in such instances, we shall comply with the relevant law. You may withdraw your consent to receive our marketing messages anytime, and no further marketing messages will be sent to you once you opt-out. 
• Third-party advertising agencies that serve ads when you visit our app, and these agencies may use information about your visits to the app and other websites that are contained in web cookies for the purpose of providing advertisements for products and services that might be of interest to you. 
• Local and foreign law enforcement agencies, government officials, or other third parties when compelled to do so by a subpoena, court order, or other legal procedure or when we believe in good faith that disclosure is necessary to prevent any physical harm, financial loss, to report suspected illegal activity, or to investigate a potential violation of law or our User Agreement.
• In the event of a merger, acquisition, or other purchase of Yellow Card's assets by another company, that company will have access to the information you have provided to Yellow Card. We will require that the new entity follow the procedures of this Privacy Policy and notify you of any such change in the applicable policy.
• Yellow Card may also share your information with its subsidiaries, affiliates and other entities that Yellow Card controls.   
• We may share your information with our investors for the sole purpose of conducting a general business analysis. 
• Apart from the above, we will only share your information with other third parties with your direct consent or direction to do so unless we are lawfully permitted to do so without your consent.

Your information is only shared with our third-party affiliates when necessary or/and in direct relation to your transaction. Within Yellow Card, access to information is limited to only Yellow Card Employees who require such information for matters related to compliance, customer support, and verification. Yellow Card will NEVER sell or rent your personal information to third parties .

TRANSBORDER TRANSFERS OF PERSONAL DATA

To the extent that we transfer your Personal Data outside of the country it was collected from, we will ensure that the transfer is lawful and that receipts of the personal data in third countries are obliged to comply with the data protection laws applicable to the transfer. 

In the event that we transfer your personal data from the country where it was collected to any third party in a foreign country that may not have data protection laws similar to those of the country of collection for cloud storage, ID verification, fraud prevention purposes, or for any other legitimate purpose,we will rely on applicable standard contractual clauses and commercially reasonable security measures to ensure the safety of the data transferred.

Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Notice,  our privacy practices and as permitted by applicable data protection laws.

You acknowledge that by submitting your personal data, you accept its transfer, storage or processing.

RETENTION AND DELETION

Yellow Card retains your personal information as long as necessary to offer our services to you. The retention period may vary depending on the data type, the country where we collected the data, the user category, the purposes for which we collected the data, and whether the data must be retained after an account deletion request as may be applicable.

You may request the deletion of your Yellow Card account through the security section under your profile on the Yellow Card mobile or web app. Here is the step-by-step guide on how to delete your Yellow Card account

Following an account deletion request, we delete your Yellow Card account except if it is necessary for an investigation, prevention of fraud, compliance with legal requirements, or because of issues relating to your Yellow Card account such as an unresolved claim or dispute. In this case, we may retain your personal information for as long as required. 

Where your personal data is processed for the purpose of sending you marketing content we still store your information until you withdraw your consent to receive it.

If the storage of your personal data proves necessary to assert or defend a claim to which Yellow Card is entitled or against Yellow Card, your personal data may be stored until the court proceeding pertaining to the claim is finally ended and the decision made in the proceeding is enforced.

Yellow Card generally deletes user personal information in accordance with the Yellow Card data retention policy, except where retention is necessary for the reasons mentioned above. Yellow Card will not retain your personal information longer than necessary.

PRIVACY OF CHILDREN UNDER 18

You must be at least Eighteen (18) years old to use Yellow Card Site and Services. So by using our Services, you confirm that you are at least Eighteen (18) years old and on this note, we can lawfully collect your personal information. Yellow Card does not intentionally collect any information from or about any individual under the age of 18.

HOW TO ACCESS AND EDIT YOUR INFORMATION

You can access, review, and edit your personal information from the Settings or Account page after you log in to your Yellow Card account. If you are unable to edit the information from your account, please contact us through our Support Page for assistance. 

If you close your Yellow Card account, we will retain your account information in our databases for the required number of years to comply with the various laws and financial service regulations applicable to Yellow Card.

INDEMNITY & LIMITATION OF LIABILITY

By accepting the terms and conditions of this policy, You shall hold harmless Yellow Card, its promoters, officers, directors, employees, affiliates, agents, sub-contractors and other representatives from any claims, demands, liabilities, suits, proceedings, penalties, costs or expenses of any kind (including, attorneys’ fees and expenses) arising out of or in connection with: 

(i) Sharing any information with Third Parties in line with this Privacy Policy; 

(ii) Breach of any obligation, terms, representation, warranties and covenants under this Policy; 

(iii) breach of confidentiality obligations under this Policy. 

This provision shall survive the expiration or termination of Your relationship with Yellow Card for any reason.

Notwithstanding anything to the contrary contained in this policy, Yellow Card, in any event, regardless of the form of claim, shall not be liable for any indirect, special, punitive, exemplary, speculative or consequential damages, including, but not limited to, any loss of use, loss of data, business interruption, and loss of income, capital or profits, irrespective of whether it had advance notice of the possibility of any such damages.

CONTACT US WITH QUESTIONS

Yellow Card has appointed a data protection officer with whom users may contact regarding the protection of their personal data. Please contact Yellow Card directly by sending an email to [email protected] or through our Support Page with any questions or concerns regarding this Privacy Policy.